We understand pains of a growing team of calling agents. All of a sudden everything which was under conrol seems chaotic. In times like these it is the Team Leaders responsibility to get things back in order.
To achieve this a Team Leader needs access to the right reports so as to take the correct direction or a course correction.
To improve sales agents performace and to have higher levels of participation with them, we at Calley have introduced a new user type “Calley Team Leader†for Calley Teams subscription.
As a Team more info Admin in Calley, you can now create a sub-account for Team Leaders. You can assign specific agents to these Team Leaders for effecient monitoring and feedback.